A quick, expert review of your service's key compliance documents - before CQC does it for you.

What is a service health check?

A Service Health Check is a remote, desktop-based compliance review carried out by an experienced consultant. It focuses on reviewing key documentation to provide a clear snapshot of your care service's strengths, risks, and priority actions - without the cost or commitment of a full audit.

It's ideal for identifying early concerns, boosting confidence in your management team, and ensuring key areas are not overlooked before an inspection or significant change.

When you might need a service health check

• You’re unsure how compliant your service really is
• It’s been a long time since your last inspection
• You’ve recently taken over as a new provider or Registered Manager
• You want an independent second opinion before your next CQC inspection
• You’ve had issues raised through complaints, incidents, or internal reviews
• You’re planning for growth, restructuring, funding, or service expansion
• You want a focused check on a specific area such as care plans or medication management

What we will look at

Your health check is carried out by an experienced compliance consultant and includes a review of:

• A sample of care plans and risk assessments
• The training matrix
• Staff supervision and appraisal records
• Accidents, incidents and complaint records
• Health, safety and maintenance records
• A selection of key policies and procedures
• Meeting minutes (staff, resident/relative and governance)
• Emergency preparedness records such as business continuity plans
• Audit and quality assurance records, analysis and action plans

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