Service-Specific Terms & Conditions

IMPORTANT NOTICE: Orobo Healthcare provides multiple services, each governed by its own specific terms, conditions, disclaimers, and limitations of liability.

Your Responsibility: Before purchasing, booking, or using any service, you must read and understand the terms and conditions that apply to that specific service. By proceeding with any service, you acknowledge that you have:

  • Read the applicable service-specific terms in full
  • Understood the limitations, disclaimers, and your responsibilities
  • Agreed to be legally bound by those terms

Failure to read the applicable terms does not exempt you from being bound by them. If you do not agree with any terms, do not proceed with that service.

Free Assessment Terms

If you have questions about which terms apply to you or need clarification on any of our policies, please contact us at info@orobohealthcare.com before proceeding.


General Website Terms & Conditions

Last updated: October 22, 2025

1. ACCEPTANCE OF TERMS

By accessing and using the Orobo Healthcare Ltd website ("Website", "Site"), you ("User", "You", "Your") agree to be bound by these Website Terms and Conditions. If you do not agree, you must not use this Website.

2. ABOUT US

This Website is operated by Orobo Healthcare Ltd ("we", "us", "our"), a company registered in England and Wales.

  • Company Name: Orobo Healthcare Ltd
  • Registered Address: Bank Gallery, High Street, Kenilworth, CV8 1LY
  • Email: info@orobohealthcare.com
  • Phone: 0121 582 4035 / 020 4617 8126

3. SERVICES OVERVIEW

Orobo Healthcare Ltd provides compliance consulting and support services to care providers, including:

  • Mock inspections and compliance audits
  • Policy and documentation development
  • Regulatory compliance support
  • New provider support programmes
  • Registered manager support
  • Predictive assessment services
  • Training and consultancy

Each service is subject to its own specific terms and conditions. These Website Terms apply generally to your use of the Website, while service-specific terms apply when you purchase or engage with specific services.

4. ACCEPTABLE USE OF WEBSITE

4.1 Permitted Use

You may use this Website for:

  • Viewing information about our services
  • Contacting us for enquiries
  • Booking or purchasing services
  • Accessing resources or content we provide

4.2 Prohibited Use

You must NOT:

  • Use the Website for any unlawful purpose
  • Attempt to gain unauthorised access to any portion of the Website, other systems, or networks connected to the Website
  • Introduce viruses, trojans, worms, logic bombs, or other malicious material
  • Attack the Website via a denial-of-service attack or distributed denial-of-service attack
  • Scrape, data mine, or use automated tools to collect content without permission
  • Reproduce, duplicate, copy, sell, resell, or exploit any portion of the Website
  • Misrepresent your identity or affiliation with any person or entity
  • Interfere with or disrupt the Website or servers

5. INTELLECTUAL PROPERTY RIGHTS

5.1 Our Content

All content on this Website, including but not limited to text, graphics, logos, images, videos, software, methodologies, and data compilations, is the property of Orobo Healthcare Ltd or its content suppliers and is protected by UK and international copyright, trademark, and other intellectual property laws.

5.2 Trademarks

"Orobo Healthcare", our logo, and any other product or service names or slogans displayed on the Website are trademarks of Orobo Healthcare Ltd and may not be copied, imitated, or used without our prior written permission.

5.3 Limited License

You are granted a limited, non-exclusive, non-transferable license to access and use the Website for personal or business purposes related to evaluating or using our services. This license does not include any resale or commercial use of the Website or its contents, or any derivative use of the Website or its contents.

6. USER-GENERATED CONTENT

6.1 Content You Submit

If you submit any content to the Website (including assessment responses, contact forms, testimonials, or other information):

  • You grant us a non-exclusive, royalty-free, worldwide license to use, reproduce, and display it
  • You represent that you own or have the right to submit such content
  • You represent that the content does not violate any third-party rights
  • You are responsible for the accuracy of any information you provide

6.2 We May Remove Content

We reserve the right to remove any user-generated content at our sole discretion, particularly content that violates these terms or is inappropriate, offensive, or unlawful.

7. THIRD-PARTY LINKS

The Website may contain links to third-party websites or services that are not owned or controlled by Orobo Healthcare Ltd. We have no control over, and assume no responsibility for, the content, privacy policies, or practices of any third-party sites or services. You acknowledge and agree that we shall not be responsible or liable for any damage or loss caused by your use of any third-party content, goods, or services.

8. DISCLAIMER OF WARRANTIES

8.1 "AS IS" Basis

THE WEBSITE IS PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS. TO THE MAXIMUM EXTENT PERMITTED BY LAW, WE MAKE NO WARRANTIES, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO:

  • Warranties of merchantability or fitness for a particular purpose
  • Warranties that the Website will be uninterrupted, timely, secure, or error-free
  • Warranties regarding the accuracy, reliability, or completeness of any content
  • Warranties that defects will be corrected

8.2 Information Accuracy

While we endeavour to ensure that the information on the Website is accurate and up-to-date, we make no representations or warranties about the completeness, accuracy, reliability, or suitability of any information or content.

8.3 Not Professional Advice

Content on the Website is for general information purposes only and does not constitute professional compliance, legal, financial, or medical advice. Always seek appropriate professional advice for your specific circumstances.

9. LIMITATION OF LIABILITY

TO THE MAXIMUM EXTENT PERMITTED BY LAW:

9.1 No Liability for Website Use

We shall not be liable for any direct, indirect, incidental, special, consequential, or punitive damages resulting from:

  • Your access to or use of (or inability to use) the Website
  • Any conduct or content of any third party on the Website
  • Any content obtained from the Website
  • Unauthorised access, use, or alteration of your transmissions or content
  • Errors, mistakes, or inaccuracies of content
  • Personal injury or property damage resulting from your access to or use of the Website
  • Any interruption or cessation of transmission to or from the Website
  • Any bugs, viruses, or similar items transmitted through the Website

9.2 Maximum Liability

Our total liability to you for any claims arising from your use of the Website shall not exceed £100 (one hundred pounds sterling).

9.3 Service-Specific Terms

Liability for specific services you purchase is governed by the applicable service-specific terms and conditions, which may contain different limitations.

10. INDEMNIFICATION

You agree to indemnify, defend, and hold harmless Orobo Healthcare Ltd, its directors, officers, employees, agents, and affiliates from and against any claims, liabilities, damages, losses, costs, or expenses (including reasonable legal fees) arising out of or in any way connected with:

  • Your access to or use of the Website
  • Your violation of these Terms
  • Your violation of any third-party rights
  • Any content you submit or transmit through the Website

11. PRIVACY & DATA PROTECTION

Your use of the Website is also governed by our Privacy Policy, which explains how we collect, use, and protect your personal data in accordance with UK GDPR and the Data Protection Act 2018.

12. AVAILABILITY & MODIFICATIONS

12.1 Website Availability

We do not guarantee that the Website will be available at all times or that it will be free from errors, viruses, or other harmful components. We reserve the right to suspend, withdraw, discontinue, or change all or any part of the Website without notice.

12.2 Changes to Terms

We reserve the right to modify these Terms at any time. We will indicate the date of the last update at the top of this page. Your continued use of the Website after any changes constitutes acceptance of the new Terms. It is your responsibility to review these Terms regularly.

12.3 Changes to Services

We reserve the right to modify, suspend, or discontinue any service, pricing, or feature at any time without prior notice.

13. TERMINATION

We may terminate or suspend your access to the Website immediately, without prior notice or liability, for any reason, including without limitation if you breach these Terms. Upon termination, your right to use the Website will immediately cease.

14. COMPLAINTS & DISPUTES

14.1 Complaints Procedure

If you have a complaint about the Website or our services:

  • Email us at info@orobohealthcare.com with details of your complaint
  • We will acknowledge your complaint within 2 working days
  • We will investigate and respond within 10 working days
  • If you are not satisfied, you may escalate to our senior management

14.2 Alternative Dispute Resolution

If we cannot resolve a dispute through our complaints procedure, you may wish to use an alternative dispute resolution service. We will consider participating in such schemes where appropriate.

15. GOVERNING LAW & JURISDICTION

These Terms and any dispute or claim arising out of or in connection with them or their subject matter (including non-contractual disputes or claims) shall be governed by and construed in accordance with the laws of England and Wales.

You agree to submit to the exclusive jurisdiction of the courts of England and Wales to settle any dispute or claim arising out of or in connection with these Terms or their subject matter.

16. SEVERABILITY

If any provision of these Terms is found to be invalid, illegal, or unenforceable, the remaining provisions will continue in full force and effect. The invalid provision will be modified to the minimum extent necessary to make it valid and enforceable.

17. ENTIRE AGREEMENT

These Terms, together with any service-specific terms and our Privacy Policy, constitute the entire agreement between you and Orobo Healthcare Ltd regarding your use of the Website and supersede all prior agreements and understandings.

18. NO WAIVER

Our failure to enforce any right or provision of these Terms will not be considered a waiver of those rights. Any waiver of any provision of these Terms will be effective only if in writing and signed by us.

19. ASSIGNMENT

You may not assign or transfer these Terms, or your rights and obligations under them, without our prior written consent. We may assign or transfer these Terms without restriction.

20. CONTACT INFORMATION

If you have any questions about these Website Terms and Conditions, please contact us:

  • Email: info@orobohealthcare.com
  • Phone: 0121 582 4035 / 020 4617 8126
  • Address: Orobo Healthcare Ltd, Bank Gallery, High Street, Kenilworth, CV8 1LY

21. ACKNOWLEDGMENT

BY USING THIS WEBSITE, YOU ACKNOWLEDGE THAT:

  • You have read and understood these Terms
  • You agree to be bound by these Terms
  • You understand that service-specific terms may also apply to services you use
  • You are responsible for ensuring your use of the Website complies with all applicable laws

Related Policies:

Important: Our assessment service provides predictive estimates to help care homes prepare for CQC inspections. Predictions are not guarantees and actual inspection outcomes may vary. We are an independent service and are not affiliated with, endorsed by, or representing the Care Quality Commission.

Orobo Healthcare Ltd is registered in England and Wales under registration number 16729327 at Bank Gallery, High Street, Kenilworth, CV8 1LY

© Copyright 2025 Orobo Healthcare Ltd | Not affiliated with the Care Quality Commission